Once alcoholic beverages leave the possession and premises of the licensed retailer that sells them, they cannot be returned, due to applicable law relating to alcoholic products. However, in the event that any items in your order are damaged, Grapestars is happy to make an effort to submit the claim to the licensed retailer from whom the items were purchased and coordinate communication between you and the retailer to make sure you are refunded appropriately. In order to aid in working to secure a refund for you in the event of damage, please submit your claim in accordance with the procedures that are outlined below.

Damaged goods

Grapestars understands that there will be times when products may be damaged during delivery. In order to coordinate with licensed retailers and the appropriate shipping carriers and/or insurance companies, Grapestars requires that the customer who received the delivery return all damaged products at the direction of such retailer or shipping carrier, and arrangements may be made for the shipping carrier to pick up the damaged items. We request that you fill out any required forms that the shipping carrier or other insurance company provides in order to complete your refund.

Please understand that if you do not return the damaged products, it is possible that you may not receive a refund. Customers need to file a claim for damaged goods within 10 days of their receipt of the affected order. Please initiate the claim by emailing us at

Please include the following information:

  • Order Number
  • Tracking Number
  • Description of damage
  • Picture of the damaged item including the packaging
  • Your name
  • Your full mailing address
  • Your phone number
  • Your email address